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  • Social Media Reporting Analyst (m/ f)

    Nome da empresa:Teleperformance

    Localização da oferta: Lisboa

    Descrição da oferta:

    We are a people company!

    Teleperformance is the worldwide leader in contact center solutions; we provide our services to companies all around the world, currently with 270 contact centers in 46 countries. Our passion led us to achieve the worldwide leadership in our market and help our clients succeed in what might seem impossible: delivering outstanding customer experience at every opportunity.

    Teleperformance Portugal has been recently recognized as one of the Best Places to Work, Best Contact Center, Best in Customer Service, Best Contact Center Design and Best Outbound Campaign, among others.

    This is possible because our people are transforming passion into excellence!

    What will your position be?

    We are looking for a Reporting Analyst for our Social Media Analysis team in Lisbon, Portugal. e-Performance is a Social Media monitoring and engagement project that develops online consumer engagement strategies, captures and classifies all the mentions to our clients products or services, that are posted on the web, and delivers insightful reports on the consumers brand perception, their suggestions and concerns.

    This is a great opportunity to lead Social Media research projects while working in a fast-paced environment. As an ideal candidate you must have notable energy and enthusiasm and therein join a passionate team of researchers and marketing strategists.

    Main Responsibilities:

    Market research;
    Quantitatively analyze and process the contents of the extracted social platforms;
    Generate new data models;
    Generate insights/conclusions relevant to consumer perceptions about the brand and the products of our customers;
    Ensure all requirements for data classification are completed according to quality standards and accuracy requirements;
    Monitor progress of data collection regularly in order to meet project deadlines;
    Prepare analysis and reports regarding results of collected data.

    Who are we looking for?

    - Degree In Statistics, Applied Math, Engineering, Economics, Marketing;
    - Experience in Market Research, Digital Marketing and Social Media is a plus;
    - Native/near native oral and written English (mandatory);
    - Strong analytical skills;
    - Objective and rigorous;
    - Team spirit;
    - Ability to make decisions under high levels of stress.

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