Ofertas de emprego em Portugal - Emprego Online

Nome da empresa: Inworks Ltd.

Localização da oferta: Lisboa, Portugal

Descrição da oferta:
Our Client, based in Lisbon is actively looking to recruit a young person (18-30 years old) for the position of Junior Helpdesk Support Technician on a 12 months renewable contract basis.?

POSITION TITLE:
Junior Helpdesk Support Technician

Salary: €11,000 - €15,000 per anum depending on skills and experience

Location: Lisbon, Portugal

GENERAL DESCRIPTION OF POSITION:

- To run the daily back-up checks and weekly image reports.?

- To raise tickets against any failures or issues found on any of the back-ups or image reports.?

- To investigate and resolve back-up and image issues and liaise with customers and third parties where necessary.?

- To provide front line IT support to customers.?

- To ensure that calls for support are dealt with promptly and appropriately.?

- To undertake a variety of IT related projects.?

RESPONSIBILITIES AND DUTIES

- To complete the daily back-up checks and weekly image reports on time and in line with procedures.?

- To raise and update, tickets on all issues and failures with the back-ups and image reports.?

- To notify, and update, customers on any issues or failures and the action being taken to resolve.?

- To maintain related packages to ensure notifications and values are correct for the various types of hardware available.?

- To maintain the current system including checking all customers devices are reporting correctly.?

- To liaise with third parties to resolve back-up and image report issues or failures to ensure resolutions as quickly as possible.?

- To provide technical support to telephone and e-mail requests from users for all PC hardware, software and associated peripherals, creating and/?or updating tickets as per procedures.?

- To resolve support calls, re-direct or escalate to the appropriate engineer.?

- To provide a professional, courteous and rapid response to individual users.?

- To pro-actively provide information to users on the progress of outstanding support calls.?

- To install and configure PCs, servers and associated peripherals and software.?

- To provide basic end user training.?

- To liaise with all teams to ensure continuity of service for all users

- To assist in the compilation of technical documentation, guidelines and procedures and ensure they are disseminated to users.?

- Undertake such projects of a level commensurate with the responsibility of the post.?

- Undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility as requested by a supervisor or Director.?



Experience in the following:

- Excellent english skills (both spoken and written)

- Excellent phone manner

- Help desk or call centre experience

- Customer services background

- Providing high standard of quality and customer care.?

- Experience of all aspects of building a computer from card level upwards.?

- WAN/?LAN Experience



Job related skills and knowledge:

- Setting up computers for use

- Hardware /? software fault finding on navigating in and working with Microsoft products

- Working knowledge of Windows operating systems, Windows Backup, Backup Exec and Symantec.?


To apply please send your CV ASAP (can be in Portuguese, still English is preferable).

Offer valid until February 8th 2013

E-mail para envio de candidaturas:
inworks@gmail.com